Refund policy

Returns & Refund Policy

At R2-D2, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we’re here to help.

1. Returns Eligibility
You have 14 days from the date of delivery to request a return. To be eligible:

- The item must be unused and in its original condition
- The item must be in its original packaging
- Proof of purchase is required

2. Non-Returnable Items
Certain items may not be eligible for return, including:

- Used or damaged products (unless faulty)
- Items returned without original packaging
- Personal use items where hygiene is a concern

3. Faulty or Damaged Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos and details. We will arrange a replacement or full refund.

4. Return Process
To initiate a return:

1. Contact our support team with your order details
2. Receive return instructions and approval
3. Send the item back using a tracked delivery service

Customers are responsible for return shipping costs unless the item is faulty.

5. Refunds
Once we receive and inspect your return, we will notify you of the outcome. If approved:

- Refunds will be issued to your original payment method
- Processing time: 5–10 working days

6. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us.

7. Late or Missing Refunds
If you haven’t received your refund:

- Check your bank account
- Contact your payment provider
-Then contact us if the issue persists

8. Contact Us
For all returns and refund enquiries, please contact our customer support team.

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We are committed to making your shopping experience smooth and enjoyable.